Privacy Policy

1. Scope & Commitment

Relsh International, operating under its flagship label Fresh Twelve™ (headquartered at Nedumkandam - Thannimoodu Rd, Nedumkandam, Kerala 685552), is committed to safeguarding the privacy and personal data of our international wholesale partners, retail buyers, domestic customers, and website visitors.

This Policy applies to personal and corporate data collected via our website, WhatsApp trade desks, proforma agreements, sample request forms, and logistics portals. We operate in strict conformity with:

• India: Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.
• European Union & United Kingdom: General Data Protection Regulation (Regulation (EU) 2016/679 - GDPR) and the UK Data Protection Act 2018.
• United States: California Consumer Privacy Act (CCPA) as amended by the CPRA, and applicable state privacy frameworks.

2. Information We Collect

We only collect data that is strictly necessary to formulate commercial quotations, satisfy international trade obligations, and fulfill sample and container shipments:

• B2B Trade Identification: Contact individual name, corporate registered name, business tax registration numbers (GSTIN, Import-Export Code / IEC, VAT/EORI number).
• Contact Details: Commercial shipping address, destination port of entry, corporate email address, and direct WhatsApp / telephone numbers.
• Order & Technical Parameters: Required harvest specifications, preferred Incoterms (FOB/CIF/CFR), packaging dimensions, device IP address, browser user-agent, and session metadata.

3. Purpose & Legal Basis for Processing

Under global data protection standards, our processing is justified under the following lawful grounds:

4. International Data Transfers

Because Relsh International operates from Kerala, India and exports spices and select coffee beans to global destinations, information provided by overseas buyers is processed in India.

For transfers involving European Union and UK residents, data transfers outside the European Economic Area (EEA) are safeguarded under Standard Contractual Clauses (SCCs) recognized by the European Commission, ensuring equivalent levels of data confidentiality and protective encryption.

5. Data Retention & Information Security

We deploy strict physical and digital safeguards, including SSL/TLS 256-bit encryption, role-based access limits, and firewall barriers. We never sell, rent, or monetize trade records or client contact details to third-party ad brokers.

Trade invoices, customs declarations, and Certificate of Analysis (CoA) records are retained for a statutory minimum of 7 years in accordance with Indian export taxation and maritime statutory requirements.

6. Your Worldwide Privacy Rights

Regardless of your geographic jurisdiction, Relsh International extends the following fundamental entitlements to all data subjects:

• Right to Access & Portability: You may request a verified machine-readable summary of all records retained about your corporate profile.
• Right to Correction / Rectification: You may correct outdated contact, address, or consignment information at any time.
• Right to Erasure (“Right to Be Forgotten”): You may request the deletion of your personal contact data when commercial contracts and statutory retention windows conclude.
• Right to Non-Discrimination: Exercising your privacy rights under CCPA or GDPR will not affect pricing, sample issuance, or quotation terms.

7. Cookies & Session Analytics

Our website uses strictly functional cookies necessary for responsive layout rendering and session tracking. We do not operate invasive cross-site ad-retargeting trackers. You may configure your browser to block cookies without losing catalog browsing functions.

8. Grievance Redressal & Official Contact Details

In compliance with Section 6(7) of the Digital Personal Data Protection Act, 2023 (India) and Article 37 of the EU GDPR, any privacy inquiries or rights requests should be directed to our designated Data Governance Officer: